Privacy Policy – Mirax Casino

Effective from: 15.05.2024

Last updated: 15.05.2024

Version: 2.0.1

1. Introduction

Mirax Casino (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and share your personal information when you access our website and services.

By using Mirax Casino, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

2. Definitions

Personal Information: Any data related to an identified or identifiable natural person (“Data Subject”). This includes names, identification numbers, location data, online identifiers, or any other factors related to the person’s identity.
Processing: Any operation performed on personal data, such as collection, storage, retrieval, disclosure, and deletion.
Controller: The entity that determines the purposes and means of processing personal data.
Processor: A party that processes personal data on behalf of the controller.
Recipient: A person or entity that receives personal data.
Third Party: Any person or entity other than the data subject, controller, or processor who is authorized to process personal data.
Consent: A clear and informed agreement by the data subject to process their personal data.
Data Breach: Unauthorized access, disclosure, loss, or alteration of personal data due to security failures.

3. Information We Collect

When using Mirax Casino, we may collect the following personal data:

Account Information: Name, email address, phone number, date of birth, and country of residence.
Financial Information: Payment details for deposits and withdrawals, including credit card and cryptocurrency transactions.
Technical Data: IP address, browser type, device information, and cookies.
Gaming Activity: Wagering history, wins/losses, bonuses, and transaction records.
Communication Data: Customer support interactions and messages sent to our support team.

4. How We Use Your Information

We process your personal data for the following purposes:

Account Management: Creating and managing your account, verifying identity, and processing transactions.
Security & Fraud Prevention: Detecting and preventing fraud, money laundering, and unauthorized activities.
Customer Support: Responding to inquiries and resolving technical issues.
Marketing & Promotions: Sending promotional offers, newsletters, and personalized recommendations (with your consent).
Legal Compliance: Meeting regulatory obligations, such as anti-money laundering (AML) and responsible gaming laws.

5. Legal Basis for Processing

We process your personal data under the following legal grounds:

Contractual Necessity: To provide gaming services as per our Terms and Conditions.
Legal Obligations: Compliance with financial and regulatory requirements.
Legitimate Interests: Fraud prevention, security monitoring, and improving our services.
Consent: For marketing communications and optional data-sharing activities.

6. Data Sharing and Third Parties

We may share your data with:

Payment Processors: To handle deposits and withdrawals securely.
Regulatory Authorities: If required by law or gaming regulations.
Fraud Prevention Agencies: To prevent illegal activities.
Marketing Partners: Only with your explicit consent.

We do not sell or rent your personal data to third parties.

7. Data Security Measures

We implement strict security measures to protect your personal data, including:

Encryption of sensitive financial transactions.
Secure user authentication and access controls.
Regular security audits and fraud detection.
Restricted access to personal data on a need-to-know basis.

8. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill our contractual obligations.
Comply with legal and regulatory requirements.
Resolve disputes and enforce our policies.

Once data is no longer required, it will be securely deleted or anonymized.

9. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

Access Your Data: Request a copy of your personal information.
Correct Your Data: Update inaccurate or incomplete data.
Withdraw Consent: Opt out of marketing communications at any time.
Request Deletion: Request the removal of your personal data, subject to legal requirements.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies help us:

Remember your preferences.
Improve website functionality.
Analyze user behaviour for optimization.

You can manage cookie settings through your browser. However, disabling cookies may affect certain site features.

11. International Data Transfers

If you access Mirax Casino from outside Canada, your personal data may be transferred and processed in jurisdictions with different privacy laws. By using our services, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. If we make significant changes, we will notify you via email or an in-site notice.

13. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us.

This Privacy Policy is designed to comply with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable gaming regulations.